News Resident 'wins' £150 from Hackney Council after year-long wait for medical assessment Watchdog specifically criticised the council for taking four months to send her assessment forms, and for taking another five months to tell her the outcome – while the council sat on this information Author: Hackney Citizen
News Town Hall agrees to improve medical review process after Ombudsman’s investigation of family’s housing ordeal Council apologises to residents following distress and delay in housing case Author: Ed Sheridan, Local Democracy Reporter
News Town Hall told to apologise to mother for botched social services assessment Council takes ‘prompt steps’ to implement ombudsman recommendations over case causing ‘time, trouble and distress’ Author: Ed Sheridan, Local Democracy Reporter
News Town Hall told to pay thousands to mother and son over ‘unsuitable accommodation’ Watchdog finds family’s living conditions had ‘detrimental effect on their mental health and wellbeing’ Author: Ed Sheridan, Local Democracy Reporter
