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complaints

'I’ve had to boil the kettle and fill the sink for a flannel wash' - council leaves woman without hot water for a month

'Hackney is treating a 30-day delay in restoring hot water as reasonable'

Author: Claudia Lee

Michelle Atterbury

Broken lifts, loss of hot water and overdue repairs: Hackney Council pays out 'astonishing' £572,000 in compensation

Hackney councillor told officers she had gone two months without hot water in her housing block

Author: Hackney Citizen

Hackney Town Hall

Mossbourne: complaints review led by Anne Whyte KC expected to conclude 'in the autumn'

'The Federation is permitted the opportunity to reflect on the recommendations and they may choose to make a public comment thereafter'

Author: Hackney Citizen

Mossbourne Victoria Park Academy

Mossbourne Federation announces 'independent review' into its own complaints procedures

Anne Whyte KC, supported by a team of solicitors at Fieldfisher LLP, is conducting the review

Author: Hackney Citizen

Mossbourne Victoria Park Academy

Citizens’ Advice: top tips on the art of complaining

To resolve issues quickly, always follow the correct complaints procedures says Hackney Citizens’ Advice Bureau

Author: Hackney Citizen